Privacy Policy
Last updated: December 4, 2024
1. Introduction
eInvoiceHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing platform and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Business information (business name, registration number, address, SST registration)
- Customer data (names, contact details, addresses)
- Invoice and transaction data
- Payment information (processed securely through Stripe)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Generate invoices and e-invoices compliant with LHDN requirements
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Comply with legal obligations, including tax and regulatory requirements
4. Data Sharing and Disclosure
We may share your information with:
- Service providers who assist in our operations (e.g., Stripe for payments, Vercel for hosting)
- LHDN (Lembaga Hasil Dalam Negeri) for e-invoice submission as required by Malaysian law
- Legal authorities when required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We also retain data as necessary to comply with legal obligations (including Malaysian tax record-keeping requirements of 7 years), resolve disputes, and enforce our agreements.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data (subject to legal retention requirements)
- Export your data in a portable format
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party tracking or advertising cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@einvoicehub.my